Shipping & Delivery Policy

Last Updated: August 2026

At MISOLAMI, we provide customized products and corporate gifting solutions for businesses and organizations worldwide. Because customized orders require design confirmation, production, quality inspection, and international shipping, delivery times may vary depending on the order specifications and destination.

1. Custom Order Process

For B2B and customized orders, the fulfillment process generally follows these stages:

Design & Communication → Design Approval → Production → Quality Inspection → International Shipping → Customs Clearance → Final Delivery

The production and shipping timelines listed below do not include the time required for initial design discussions, artwork revisions, sample confirmation, or customer approval.

Production time begins only after the final design, specifications, quantities, and other order details have been confirmed and approved by the customer.

2. Design & Approval Time

Before production begins, MISOLAMI may work with customers to confirm:

• Product specifications

• Custom branding and logo requirements

• Artwork and design details

• Colors and materials

• Packaging requirements

• Quantities

• Samples or prototypes, when applicable

The time required for design communication, artwork preparation, revisions, sampling, and customer approval depends on the complexity of the project and the speed of communication between both parties.

This design and approval period is not included in the estimated production or shipping time.

Production will begin after the final design and order specifications have been approved.

3. Production Time

Once the final design and order details have been approved, customized products generally require approximately:

7–15 business days for production

More complex products, large-volume corporate orders, special materials, or custom packaging may require additional production time.

For larger or more complex projects, MISOLAMI will provide an estimated production schedule before production begins.

4. International Shipping

Customized orders are shipped from China to customers worldwide.

Typical international shipping estimates after production is completed are:

United States: approximately 5–12 business days

Canada: approximately 7–15 business days

Europe: approximately 7–15 business days

Other international destinations: approximately 7–20 business days

These are estimated transit times and may vary depending on the destination, shipping method, carrier, customs clearance, holidays, weather, and other circumstances.

5. Estimated Total Fulfillment Time

For a standard B2B customized order, the estimated timeline after final design approval is generally:

Production: 7–15 business days
International shipping: approximately 5–20 business days, depending on destination

Therefore, customers should generally allow approximately 2–5 weeks after final design approval for production and international delivery.

For large-volume or highly customized orders, the actual timeline may be longer.

Please note that this estimated fulfillment period begins only after the final design and order specifications have been approved. It does not include the initial design consultation, communication, artwork revisions, sampling, or approval period.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise agreed in writing, any applicable customs duties, taxes, or import-related charges are the responsibility of the customer.

Customs clearance may also affect the final delivery time.

7. Order Tracking

Once your order has been shipped, MISOLAMI will provide tracking information when available.

Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

8. Shipping Delays

The delivery times provided above are estimates and are not guaranteed delivery dates.

MISOLAMI is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Customs inspections or clearance delays

• Carrier delays

• Severe weather

• Natural disasters

• Public holidays

• Strikes or transportation disruptions

• Incorrect or incomplete shipping information

• Other unforeseen circumstances

If a significant delay occurs, we will make reasonable efforts to assist the customer and communicate relevant updates.

9. Large-Volume & Corporate Orders

For large-volume B2B orders, corporate gifting projects, or orders involving complex customization, MISOLAMI may provide a separate production and delivery schedule.

The estimated timeline for such orders will be confirmed with the customer before production begins.

If a specific delivery date is required for an event, campaign, holiday, or corporate program, customers are encouraged to contact MISOLAMI in advance so that we can evaluate the production and shipping schedule.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is delayed, returned, or requires additional shipping costs because of incorrect or incomplete information provided by the customer, any resulting additional costs may be charged to the customer.

11. Contact Us

For questions regarding customized orders, production schedules, or international shipping, please contact:

MISOLAMI

Email: misolami@outlook.com

Physical Address:
F1356, Technology R&D Base, Chuangye Park, Maigaoqiao Subdistrict, Qixia District, Nanjing, Jiangsu 210028, China